Privacy Policy

Al Rafe Building Maintenance LLC is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your data when you interact with us or use our services.

Information We Collect

Personal Data

We may collect and process the following personal data about you:

  • Identity Data: Name, title, date of birth, gender.
  • Contact Data: Address, email address, phone number.
  • Financial Data: Bank account and payment details.
  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

Special Categories of Personal Data

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

How We Collect Your Data

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

How We Use Your Data

We will only use your data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legal or Regulatory Obligation: Where we need to comply with a legal or regulatory obligation.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Consent: Where you have given us consent to use your data.

Disclosure of Your Data

We may share your data with the parties set out below for the purposes set out in this Privacy Policy:

  • Service Providers: External third parties who provide IT and system administration services.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Government Bodies: Regulators and other authorities who require reporting of processing activities in certain circumstances.

Data Security

We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws concerning your data, including the right to:

  • Request access to your data.
  • Request correction of your data.
  • Request erasure of your data.
  • Object to processing of your data.
  • Request restriction of processing your data.
  • Request transfer of your data.
  • Withdraw consent.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Al Rafe Building Maintenance LLC
Dubai, UAE
Email:hr-@alrafeuae.com
Phone:  +971547002452

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.